Support
Help with HAMORA.
Contact support
Email support@hamora.app.We aim to send a first reply within 2 business days (Malaysia, MYT, UTC+8). A first reply isn’t always a fix: we’ll tell you what happens next.
Please include
- Your phone model and HAMORA version (More → About HAMORA).
- What you did, what you expected, and what happened.
- If you can: More → Privacy & diagnostics → Share diagnostics. It sends recent warnings and errors with personal details removed. Nothing is sent unless you share it.
- For HAMORA Bridge: the file from its setup page, Advanced → Download diagnostics. It contains no passwords, codes or radio traffic.
HAMORA is operated by Litesoc Sdn. Bhd. (registration no. 202601014090 (1676188-K)), Shah Alam, Selangor, Malaysia.
Common questions
Frequently asked
Is HAMORA free?
Yes. Logging, offline use and ADIF import and export are free, with no time limit.
HAMORA Lifetime is an optional one-time purchase that adds features such as Intelligence, cloud sync and automatic QSL.
I bought Lifetime. How do I get it on a new phone?
Sign in to the same App Store or Google Play account. Then tap More → HAMORA Free → Restore purchases (the row shows your current plan).
If you use a HAMORA account, sign in there too.
How do I keep a copy of my logbook?
More → Export ADIF saves your whole logbook as an ADIF file. Any logging program can open it.
HAMORA reminds you now and then on Home. You can dismiss the reminder.
How do I move to a new phone?
With HAMORA Cloud (Lifetime): sign in on the new phone.
Without it: export ADIF on the old phone, then use More → Import ADIF on the new one.
How do I delete my account?
More → Profile → Manage account → Delete HAMORA Account. You can also choose to erase the logbook on the phone.
Export ADIF first if you want a copy.
No longer have the app? See “Delete your account” on this page.
What does HAMORA collect?
Usage statistics and crash reports are off unless you turn them on (More → Privacy & diagnostics). See the Privacy Policy for the details.
HAMORA Bridge isn’t found.
Make sure the Bridge is running and your phone is on the same Wi-Fi.
On the Bridge screen, pair with the QR code or the one-time code.
Never expose the Bridge to the internet (no port forwarding).
WSJT-X QSOs don’t appear.
In WSJT-X, send UDP to the address shown in More → Digital modes.
WSJT-X logs a QSO only after you confirm its Log QSO dialog.
Club Log says my password is wrong.
Use a Club Log application password, created in your Club Log account settings, not your login password.
Does HAMORA control or transmit with my radio?
No. CAT is read-only, APRS is receive-only and WSJT-X is listen-only.